Understanding your Auto Collision Claims
Expect the best claim service.
HOW CAN I CHECK THE STATUS OF MY CLAIM?
The Claim Process
Each claim will typically follow these basic steps. Some of these steps may be completed during a single conversation or meeting.
Step 1: Make a claim
You report a loss, and your insurance company will assign a claim number for tracking your claim.
Step 2: Schedule an inspection
Depending on your insurance company, you will be scheduled for an estimate with their adjuster, or you will select an auto body shop of your choice.
Step 3: Evaluate the damages for a repair estimate
Step 4: Review your estimate
Step 5: Wrap up your claim
HOW LONG WILL IT TAKE TO COMPLETE MY CLAIM?
The length of time it takes to complete the claim process depends on several factors. Although we add staff following a severe weather event or catastrophe, there may be hundreds or even thousands of customers affected. This, along with the complexity of your damages, availability of vendors, safety, and access issues, will contribute to the length of time it takes to settle your claim.
WHAT DO I DO IF I CANNOT SAFELY DRIVE MY VEHICLE?
How to select a repair facility.
Talk to friends and family members who have had recent repair work done